Optigold Crash - Another PISSED OFF CUSTOMER!

Well, as you might have guessed, the DB server died again... Of course this means online services stop working as well. Here is a nice email from a customer this morning as a result of Optigold's latest crash:

"ii) payment - cannot get through to
https://secure.hostdrive.com/customer/login.php - times out on me!!

I will phone later to sort it out! Need to do this today as I am travelling
again for another week from Sunday."

This customer is in ROME, so as you might guess, that phone call is going to cost some bucks. Wouldn't it be nice in today's day and age if a billing system actually remained stable enough to allow customers to pay online.

Who knows how many sales were lost as a result of this latest blunder.